How to Identify Where the Underground Facilities Are When You Aren’t Planning to Dig

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Designers and Surveyors often need to know the location of underground facilities. If you aren’t planning to dig but still need to “know what’s below” there are a few steps you need to take before getting started.

First, you need to request a Design/Survey ticket from North Carolina 811.

The request process for design is similar to submitting a location request for digging.  Design/Survey tickets are created by companies or individuals responsible for the design of underground facilities or those who require a general description and location of existing underground facilities in an area.  A ticket can be requested through North Carolina 811, Inc. by dialing 8-1-1 or 1-800-632-4949. If you are trained in using North Carolina 811’s Remote Ticket Entry system you can also submit your Design/Survey tickets online at nc811.org/remote-ticket-entry.html

Since there will be no digging and, therefore, no risk to the underground utilities; the member utilities or their contract locators have 10 full working days to respond to the request, instead of the usual three full working days.

So far this year, utility members have responded to 5,101 Design/Survey ticket requests.  Just as you would for any normal locate request, be sure to check the NC 811 Positive Response for your ticket before you begin work. You can check Positive Response by calling 1-877-632-5050, go online to nc811.org/positive-response.html or by using the North Carolina 811 app. The member facility owner will respond to the Design/Survey request with one of the positive response codes below:

  • 92 SURVEY DESIGN REQUEST ‐ No Facilities in the Area
  • 94 SURVEY DESIGN REQUEST ‐ Facility Records Provided
  • 98 SURVEY DESIGN REQUEST ‐ Access to Facility Records Provided
  • 100 Location request denied due to Homeland Security Concern.  Member utility operators need to confirm legitimacy of the proposed excavation and may need additional information.”

North Carolina 811 would like to commend the NC Society of Surveyors for making the commitment to safe digging by becoming a Safe Digging Partner.  Being a partner identifies you and your company as a leader in underground damage prevention. The safe digging process is a shared responsibility between North Carolina 811, utilities, locators and excavators.  To learn more about becoming a Safe Digging Partner visit: nc811.org/safe-digging-partner.html and for more information about Design/Survey tickets go to nc811.org/what-are-design-survey-tickets.html

Eastern Band of Cherokee Indians Water & Sewer Highlighted as an NC811 Safe Digging Partner

GREENSBORO, NC (November 7, 2016) The Eastern Band of Cherokee Indians has been chosen as the NC811 Safe Digging Partner for October, 2016 due to its ongoing commitment to safety, damage prevention and spreading the “Call Before You Dig” message to the public.

Many safe digging partners have made the commitment to call 811 prior to any excavation, but few go above and beyond with making safety their #1 priority.  Cherokee Water and Sewer have shown their commitment to keeping their community and employees safe.  “This is truly the type of Safe Digging Partner NC811 is looking for:  The commitment to keeping the community safe while excavating and providing a vital utility service to their customers,” said NC811’s Director of Education Ann Rushing.  Since the Eastern Band of Cherokee Indians are a sovereign nation, choosing to become a member of NC811 is a step in keeping their community safe.

NC811 acknowledged the Eastern Band of Cherokee’s commitment to damage prevention at the NC811 3rd quarter board meeting on Friday, October 21, 2016 with a Safe Digging Partner award certificate.

“The Cherokee Water and Sewer Department is honored to receive this award and we strongly support damage prevention by working with NC811. By working together, our organization is more efficient, safer and has helped to be more cost effective in our day to day operations” said Ethan Arch, Water and Sewer Field Technician Supervisor.

Find out more about becoming a Safe Digging Partner.

About NC811
Since 1978, North Carolina 811 has provided a fast and easy communications link with local utility providers. The public provides NC811 information about excavation, NC811 transmits the information to utilities and they send out locators to mark underground lines for free. Call 811 or 1-800-632-4949 three working days before you plan on digging. To learn more, visit www.nc811.org

 About Eastern Band of Cherokee Indians
The Cherokee Water and Sewer Operations and Maintenance Department was created in 1964 by the Eastern Band of the Cherokee Indians to produce, develop, distribute and sell domestic water and sanitary sewer services within the Qualla boundary. The Cherokee Water and sewer Department strives to provide safe,
high quality and reliable water and sewer service too residential, commercial, and industrial customers within the Cherokee Water and Sewer systems. Our goal is to provide these services in an efficient and cost effective way to maintain reasonable rates while continually planning, maintaining, and upgrading our facilities to meet current and future needs. To learn more, http://www.ebci.com

Media Contact:
NC811
Ann Rushing
(336) 944-5518
annrushing@nc811.org

Extraordinary Circumstances Alert

Posted on: 10/12/2016

Please be advised that Fayetteville Public Works has declared extraordinary circumstances until Monday, October  17th at 8am.  NC811 CSR’s will note extraordinary circumstances within Ticket Entry if one of these two member codes appear on the ticket, FPW01 and FPW03.

Landon Bisson Recognized with the NC811 Safety Community Service Award

GREENSBORO, NC (October 6, 2016) NC811 recognizes young adults from organizations such as Boy Scouts, Girl Scouts, 4-H, FFA, etc. for considering safe digging practices when they conduct a community service project. The award can be earned by completing a project where digging will take place and a call is made to 811 to have the underground utilities located. Once the project is completed, an application is submitted for consideration along with a copy of the locate ticket from calling 811. Striking a utility line while digging can lead to injury, penalties, repair costs, and inconvenient outages. Every six minutes an underground utility line is damaged because someone decided to dig without first calling 811.

Landon Bisson is a Junior at North Lincoln High School and a member of BSA Troop-84 located in Denver, NC.  In early April of 2016, Landon began his project, after giving thought to a service project in hopes of reaching his goal of Eagle Scout.  Landon chose a project that would be meaningful to his community, his former elementary School, Rock Springs Elementary. After calling 811 to locate underground utilities, Landon coordinated a landscaping project of planting trees, including a tree in honor of a student who had passed away, and erecting “buddy benches” which is a way to combat bullying. The idea of the buddy bench is for students who are feeling bullied in any way, sits on this bench, which shows other students a need for friendship without having to say anything. Mr. Bisson is the third recipient of the safety community service award in North Carolina.

On Friday, September 23rd, 2016, NC811 presented a safety community service award package that included a service award ribbon for his troop, service award patches to those that volunteered and a service award marker to be placed at the project location to highlight their commitment to damage prevention along with his scoutmaster that awarded Landon his Eagle Scout. “The goal of the NC811 Safety Community Service Award is to distinguish dedicated young men and women for their diligence in safely completing community projects by digging safely.  This is truly the type of Excavator that NC811 is looking for:  The commitment to making the Call to 811, Waiting the required time, Respecting the Marks, and Digging Safely,” stated Ann Rushing-NC811 Education Manager. To be considered for a Safety Community Service Award, visit http://www.nc811.org/

About NC811
Since 1978 North Carolina 811 has provided you a fast and easy communications link with your local utility providers. You give us information about your excavation, we transmit the information to the utilities and then they send out locators to mark your underground lines for FREE. So remember, call 811 or 1-800-632-4949 three working days before you plan on digging.

iOS 10 hinders functionality of NC811 app

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By Steven Moore, NC811 Media Relations Specialist
9/28/2016

Recently there have been many reports of the NC811 app not functioning correctly. Namely, the Near Ticket section of the app. When using Near Ticket it alerts you that it can not access your phone’s GPS location. After simulated testing on multiple devices and operating systems, we have found that the error is not within the app but with the latest update for the iPhone, iOS 10. Location Services, though enabled, will not access the Near Ticket GPS info in the NC811 app nor any web browsers such as Safari or Google Chrome.

Near Ticket was developed by the same company that created our ticket entry system, Norfield Development Partners http://www.norfielddp.com/ The button within the NC811 app is simply a link that takes you to the Near Ticket web page: Click here to visit Near Ticket. In further testing, all other devices, such as Android and Apple with older operating systems are able to use the NC811 app and Near Ticket with no related issues.

Some other esthetical problems have been pointed out within the NC811 app, such as if you click on a web link within the app, the home button at the top left disappears. This issue has been given to the app development team at como.com and they are currently looking into it.

To all of our NC811 app users, we thank you for relaying these problems to us and we are working hard on getting the app back up and running for you at 100%. Follow and like us on Facebook and Twitter to see updates on this topic and others.

Winners announced for the “How do you 811” social media contest

September 9, 2016 – Greensboro, NC
For the month of August, in celebration of National 8/11 day, North Carolina 811 ran a social media contest called “How do you 811”. The focus of the contest was to have people show how they use 811 or how they promote the 811 message. Contest entries consisted of photos and videos submitted to us and then having each contestant post their entries on Facebook or Twitter in order to help spread the 811 message.  Three winners will be chosen and will receive $100, $200 and $500 Lowe’s Home Improvement gift cards.

During the first week of September, North Carolina 811 employees were given the opportunity to review and rate on a scale from 1 to 10 what they thought of each contest entry. Well, the votes are in and here are our winners!

The third place winner is Brian Terry of Jacksonville. Brian will receive a $100 Lowe’s Home Improvement gift card for his video entry.

The second place winner is Sam Gonzalez of Charlotte. Sam will receive a $200 Lowe’s Home Improvement gift card for his video entry.

And our first prize winner is……Michael Sipe of Elizabeth City. Michael will receive a $500 Lowe’s Home Improvement gift card for his photo entry.
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Our education liaisons will be reaching out to each of you to arrange a time to present your gift cards and personally say thank you for being a part of this campaign.

Thank you again to all who submitted entries into the contest.

Level 3 Communications, Inc. Highlighted as an NC811 Safe Digging Partner


GREENSBORO, NC (August 30, 2016)
Level 3 Communications, Inc. has been chosen as the NC811 Safe Digging Partner for August, 2016 due to its ongoing commitment to safety, damage prevention and spreading the “Call Before You Dig” message to the public.

Many safe digging partners have made the commitment to call 811 prior to any excavation, but few go above and beyond with making safety their #1 priority.  Level 3 Communications, Inc. has shown their commitment to keeping their community and employees safe.  “This is truly the type of Safe Digging Partner NC811 is looking for:  The commitment to keeping the community safe while excavating and providing a vital utility service to their customers,” said NC811’s Director of Education Ann Rushing.  Level 3 employee Sam Gonzalez, Outside Plant Engineer II is actively involved as the Chairman of the Union County Utility Coordinating Committee along with other employees that attend and support their local UCC around the State of NC.  Many have also committed to taking the pipes plus training, which shares valuable information about digging around all underground utilities.

NC811 acknowledged Level 3’s commitment to damage prevention at their Charlotte, NC office on Friday, August 25, 2016 with a Safe Digging Partner award certificate.  NC811 began the Safe Digging Partner program in 2015.

“Level 3 Communications is honored to receive this award as it exemplifies our commitment to providing safe, secure and reliable service to our customers and to keeping our employees and the community safe,” said Michael Brady, Level 3 Communications, General Manager, Carolinas. “As a company, we promote the safe digging message. In fact, earlier this month, in partnership with Colorado 811, we issued an external video touting the importance of call before you dig and digging safety.” http://bit.ly/CallB4UDig16

Find out more about becoming a Safe Digging Partner.

About NC811
Since 1978, North Carolina 811 has provided a fast and easy communications link with local utility providers. The public provides NC811 information about excavation, NC811 transmits the information to utilities and they send out locators to mark underground lines for free. Call 811 or 1-800-632-4949 three working days before you plan on digging.

About Level 3 Communications, Inc.
Level 3 Communications, Inc. (NYSE: LVLT) is a Fortune 500 company that provides local, national and global communications services to enterprise, government and carrier customers. Level 3’s comprehensive portfolio of secure, managed solutions includes fiber and infrastructure solutions; IP-based voice and data communications; wide-area Ethernet services; video and content distribution; data center and cloud-based solutions. Level 3 serves customers in more than 500 markets in over 60 countries across a global services platform anchored by owned fiber networks on three continents and connected by extensive undersea facilities.