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Liliana began her career with NC811 in September 2006. She has become one of many highly valued Customer Service Representatives within our organization. Liliana continues to display and prove just how valuable she is by producing 19.83 tickets per hour, retaining 100% on gridding and 100% quality. Liliana had 58 hours and 03 minutes of telephone time.

In addition to statistical accomplishments, Liliana continued to display excellent attendance for the month and maintained a level of professionalism. Liliana’s outstanding overall performance landed her the November win for CSR of the month!