On April 15, 2018, a tornado ripped through the Avalon Road neighborhood in eastern Greensboro leaving mass destruction in its wake. Many homes were destroyed, along with the loss of a man’s life. Fortunately, when disasters occur, the community jumps into action.

Betty Bynum, a Customer Service Representative with NC811, felt the call to help.  Leading the charge, she reached out to the NC811 family of employees seeking donations of non-perishable food items, toiletries, diapers, baby formula, and gently used clothes. “I must say that I was overwhelmed with all of the donations that were received from NC811 for the tornado victims. The generous donations filled my entire back seat,” stated Betty.

Betty delivered the items to Peeler Recreation Center where they were extremely grateful for all of the donations, which included everything from clothes to food. In addition to the collection of items from the NC811 center, Betty, her best friend, and their children filled 50 food and snack bags that were delivered to a designated location for those affected to receive free meals. One of her out-of-town friends was so touched by the way the community came together that they wired $100 to purchase items for the needy families. Betty and her 7-year-old niece purchased 100 items from a dollar store with the donation.


This filled Betty’s heart greatly as she felt she was able to play a part in giving back. Another friend reached out to her in regard to a nursing home that was without power and in need of several items. She and other members of the community came together to give a huge donation to the Morehead-Simkins Independent Living Center. The center manager, Debra Phillips, was speechless at such an outpouring of love and kindness.

“I truly enjoyed being able to play a small part in such a huge effort and this definitely was one week I was truly proud to say that I was a resident of Greensboro,” stated Betty.

“We at NC811 are proud to have employees that give back to the community in a time of need such as this,” said Louis Panzer, NC811 Executive Director.